I was the principal designer for Truss (and then program manager at the IRS) to create the IRS’ free tax filing solution Direct File in a massive and extremely fast-paced delivery for the 2024 tax season. In less than a year, we turned a memo into a highly anticipated product with exemplary accessibility. Initially, I was […]
I led design and research for Truss with the Department of Labor to deliver a pilot project to transform the unemployment insurance (UI) experience. Our work led to a 48-minute reduction in the time to apply for benefits (and probably helped NJ’s DOL commissioner keep his job). I also conducted design and accessibility reviews of […]
If designers should know how their product may be engineered, they should also know how it may be productized.
Research and design a blockchain-based logistics service at IBM