I led design and research for Truss with the Department of Labor to deliver a pilot project to transform the unemployment insurance (UI) experience. Our work led to a 48-minute reduction in the time to apply for benefits (and probably helped NJ’s DOL commissioner keep his job). I also conducted design and accessibility reviews of […]
I led research for a $4.5M DevSecOps contract at the Centers for Medicare and Medicaid Services (CMS). This allowed four critical infrastructure teams to increase adoption of devops tools and processes, better monitor their policy compliance, and respond faster to issues that previously took them much longer (if at all) to respond to. I also […]
I led research for and co-designed critical new functionality to the Department of Energy’s Systems Biology Knowledgebase (KBase), allowing biologists and bioinformaticians in national labs, universities, and companies to better upload and analyze data for genomics and bio-energy research, especially for metagenome analysis. Truss was hired primarily to improve product management, design, and agile software […]
When COVID-19 closures started in early 2020, San Francisco was unable to accommodate emergency construction for housing. In just four weeks, we put their building permitting process online! San Francisco’s permitting office was in the midst of transforming processing applications from a paper-based workflow to a digital-based workflow. A critical piece of this effort was […]
Research and design a blockchain-based logistics service at IBM
What’s a better way for folks to get involved in civic hacking?
Aligned our design, business, and user research to create an experience as innovative as it is delightfully effective.
Creating the UI for a secret blockchain service at IBM
I currently lead design research and contribute to interaction and interface design with IBM Blockchain Solutions for food safety applications.
Cross-portfolio research, design, and development
Leading the design and research on a new offering for infrastructure monitoring.
Design and research for a new key management service for IBM Cloud
In mid-2016, my team of five worked with IBM Q to design the in-person experience, then called the Quantum Experience, for visitors to the quantum computing facilities at the TJ Watson Research Center.
In 2015 I worked on a project we called Personalized Learning on the Cloud, which eventually found its way into the then-new offering Watson Education.
I wanted to create things to more easily start doing research with or reference for communicating research in a valuable way outside of the design researchers’ domain.
Part of being a design researcher is helping folks articulate their thoughts and sharing them with their team and stakeholders.
Testing how people would perceive and use natural interaction affordances in a live remote collaboration space
Helping citizens prototype and actively build their future city
How things big and small can be made accessible through a common network and identifiable as an array of networked devices.
Community empowerment centered around permanently affordable housing
Modeling the design space of gleaning in order to better inform design decisions for food security and other civic services
Leading organizational efforts on projects, onboarding new members, and helping the organization succeed
I designed and built many mobile web applications as part of a suite of utilities that benefit the Georgia Tech community
Atlanta’s Prima printing company hired me to optimize their e-commerce business. Within months I became an indispensable tech lead to the whole company.
Designed and built the website for the U.S. division of the world’s largest producer of carpet and area rugs
Repackaging a rapid prototyping curriculum for new audiences
Interactive environment game for learning about bees’ waggle dance
Boilerplate code and design for creating mobile reporting apps
What happens to unsold or just-out-of-date food? Waste. Gleanhub could prevent this by connecting businesses to hungry people.
Voting access projects for Georgia
Helping communities in need of healthier food options to gain access
Increase and improve the transparency and fairness of democratic processes and institutions at home and abroad
We helped urban farmers and gardeners access and engage in the drafting process of Atlanta’s first Urban Agriculture Zoning Ordinance
How I helped the Friends of English Avenue to explore improvements to their community vegetable garden via digital media and interaction design.
A mobile app for United Way members to help facilitate the process of achieving their goals
A system model for more effective mobilization of resources and services for homelessness
Taking the rush out of the BART rush hour
Driveway helps drivers find a parking space when conventional options are extremely limited, and it helps space owners capitalize on their downtime.
How to make ad-hoc event coordination and individual assistance for attendees to be convenient and comfortable
Browser plugin that augments news articles with context for key concepts, events, and entities
An app that calculates how much you pollute on your daily commute
Plan.it is a daily organizer, streamlining teachers’ daily tasks such as registering absences, requesting teacher and testing materials, and recording notes.
This website tripled attendance to Georgia Tech’s MS-HCI career fair, Interactivity@GT. Since 2011, it has been a boon to the program’s job placement and reputation to both employers and prospective students.
A hyperlocal social network for commuters, based on a mobile mesh network
VacantFinder is a visualization of vacant property data and reporting tool for civic engagement
Improve the interaction between freelancers and clients with automation and sexy data
Reintroducing opportunity to Ghana’s mining blights by enabling the public to report injustices, announce improvements, and invite international attention and investment
A community approach to helping people know, learn, and improve local food systems.
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