Unemployment insurance

Unemployment insurance

I’m leading design and research for Truss with the Department of Labor to deliver a pilot project to transform the unemployment insurance (UI) experience. We also partnered with the United States Digital Service (USDS) for this effort. My work involved early discovery and framing, low to high fidelity mockups, primary generative and evaluative research, reviewing […]

KBase

KBase

I led research for and co-designed critical new functionality to the Department of Energy’s Systems Biology Knowledgebase (KBase), allowing biologists and bioinformaticians in national labs, universities, and companies to better analyze data for genomics and bioenergy research, especially for metagenome analysis. Truss was hired primarily to improve product management, design, and agile software development best […]

SF Building Permitting

SF Building Permitting

When COVID-19 closures started in early 2020, San Francisco was unable to accommodate emergency construction for housing. In just four weeks, we put their building permitting process online! My fellow Trussels Liz Lin, Namibia Torres, Carla Silvey, Jim Benton, and I worked shoulder to shoulder with the San Francisco Digital Services (SFDS) team to make […]