I led design and research for Truss with the Department of Labor to deliver a pilot project to transform the unemployment insurance (UI) experience. Our work led to a 48-minute reduction in the time to apply for benefits (and probably helped NJ’s DOL commissioner keep his job). I also conducted design and accessibility reviews of […]
I led research for a $4.5M DevSecOps contract at the Centers for Medicare and Medicaid Services (CMS). This allowed four critical infrastructure teams to increase adoption of devops tools and processes, better monitor their policy compliance, and respond faster to issues that previously took them much longer (if at all) to respond to. I also […]
I led research for and co-designed critical new functionality to the Department of Energy’s Systems Biology Knowledgebase (KBase), allowing biologists and bioinformaticians in national labs, universities, and companies to better upload and analyze data for genomics and bio-energy research, especially for metagenome analysis. Truss was hired primarily to improve product management, design, and agile software […]
If designers should know how their product may be engineered, they should also know how it may be productized.
When COVID-19 closures started in early 2020, San Francisco was unable to accommodate emergency construction for housing. In just four weeks, we put their building permitting process online! San Francisco’s permitting office was in the midst of transforming processing applications from a paper-based workflow to a digital-based workflow. A critical piece of this effort was […]