I led design and research for Truss with the Department of Labor to deliver a pilot project to transform the unemployment insurance (UI) experience. Our work led to a 48-minute reduction in the time to apply for benefits (and probably helped NJ’s DOL commissioner keep his job). I also conducted design and accessibility reviews of […]
If designers should know how their product may be engineered, they should also know how it may be productized.
Research and design a blockchain-based logistics service at IBM