Andrew Nelson
Skip to content
  • Work
  • About
  • Contact

UX + accessibility

Unemployment insurance

Unemployment insurance

I led design and research for Truss with the Department of Labor to deliver a pilot project to transform the unemployment insurance (UI) experience. Our work led to a 48-minute reduction in the time to apply for benefits (and probably helped NJ’s DOL commissioner keep his job). I also conducted design and accessibility reviews of […]

civic media interaction design prototyping research UI design usability
  • linkedin
  • github
  • email