| Client: | Truss, Department of Labor |
| Dates: | July 2021 – Present |
| Skills/Subjects: | civic media, interaction design, prototyping, research, UI design, usability |
| URL: | https://www.dol.gov/agencies/eta/ui-modernization |
I’m leading design and research for Truss with the Department of Labor to deliver a pilot project to transform the unemployment insurance (UI) experience. We also partnered with the United States Digital Service (USDS) for this effort.
My work involved early discovery and framing, low to high fidelity mockups, primary generative and evaluative research, reviewing my team’s engineering work, doing some engineering work myself, and frequent deep coordination with federal and state stakeholders.
We have published a reference site for states to follow our work and get in touch to take action.