I have spent over a decade of my career in user experience (UX). I had the amazing opportunity to design for emerging technologies like quantum computing, public projects like the DOL’s unemployment system, and academic pursuits with the Public Design Workshop.
Across these experiences I honed a wide variety of skills including rapid prototyping, usability studies, strategic planning, and go-to-market plays.
The following represents a small sampling of this work.
IRS Direct File
The goal
Produce an extremely high profile and high value application for the IRS in a ludicrously short amount of time. Also meet a high bar for accessibility.
My role
I led all strategy and delivery for accessibility (508) to ensure this launched with an optimized experience for people with disabilities. As the design principal from Truss, I managed our design/research relationship with our partners in this $4M contract. I also led the design response to the procurement process to win our contract.
Results
A landmark moment in government software and how people file taxes, and exceptionally accessible to boot!
Unemployment insurance
The goal
Deliver a pilot project to transform the unemployment insurance (UI) experience for all states, starting with New Jersey
My role
I led design and research for Truss’ part of this effort, particularly in visual and interaction design, content design, research, and accessibility. I have also been key personnel in seeking follow-up contracts with Truss’ sales team.
Results
We launched the new experience and delivered a UX report lauded by our government stakeholders as a “standard” to continue building by.
Blockchain Invoicing for TradeLens
The goal
Research and design a blockchain-based logistics service at IBM, based on the Tradelens platform.
My role
I led all design and research alongside a top architect and product manager to leanly build a prototype application. I continued to do QA and rapid iterations with our engineering team to launch a coded prototype.
Results
We built something really cool, complex, and usable in a very short amount of time. We were featured at THINK 2019, IBM’s flagship conference, and we patented the underlying technology. Unfortunately the product never launched due to IBM/Maersk dropping support for the underlying platform :(.
