I have spent over a decade of my career in user experience (UX). I had the amazing opportunity to design for emerging technologies like quantum computing, public projects like the DOL’s unemployment system, and academic pursuits with the Public Design Workshop.
Across these experiences I honed a wide variety of skills including rapid prototyping, usability studies, strategic planning, and go-to-market plays.
The following represents a small sampling of this work.
IRS project [private]
The goal
Produce an extremely high profile and high value application for the IRS in a ludicrously short amount of time. Also meet a high bar for accessibility.
My role
I led all strategy and delivery for accessibility (508) to ensure this launched with an optimized experience for people with disabilities. As the design principal from Truss, I managed our design/research relationship with our partners in this $4M contract. I also led the design response to the procurement process to win our contract.
Results
You’ll see in a few months…
Unemployment insurance
The goal
Deliver a pilot project to transform the unemployment insurance (UI) experience for all states, starting with New Jersey
My role
I led design and research for Truss’ part of this effort, particularly in visual and interaction design, content design, research, and accessibility. I have also been key personnel in seeking follow-up contracts with Truss’ sales team.
Results
We launched the new experience and delivered a UX report lauded by our government stakeholders as a “standard” to continue building by.
Should designers PM?
The goal
Produce an extremely high profile and high value application for the IRS in a ludicrously short amount of time.
My role
I led all strategy and delivery across the board for accessibility to ensure this launched with an optimized experience for people with disabilities. As the design principal, I managed our relationship with our partners in this $4M contract, and I also led the design response to the procurement process to win our contract.
Results
You’ll see in a few months…