I was the principal designer for Truss (and then program manager at the IRS) to create the IRS’ free tax filing solution Direct File in a massive and extremely fast-paced delivery for the 2024 tax season. In less than a year, we turned a memo into a highly anticipated product with exemplary accessibility. Initially, I was […]
I led design and research for Truss with the Department of Labor to deliver a pilot project to transform the unemployment insurance (UI) experience. Our work led to a 48-minute reduction in the time to apply for benefits (and probably helped NJ’s DOL commissioner keep his job). I also conducted design and accessibility reviews of […]
I led research for and co-designed critical new functionality to the Department of Energy’s Systems Biology Knowledgebase (KBase), allowing biologists and bioinformaticians in national labs, universities, and companies to better upload and analyze data for genomics and bio-energy research, especially for metagenome analysis. Truss was hired primarily to improve product management, design, and agile software […]
When COVID-19 closures started in early 2020, San Francisco was unable to accommodate emergency construction for housing. In just four weeks, we put their building permitting process online! San Francisco’s permitting office was in the midst of transforming processing applications from a paper-based workflow to a digital-based workflow. A critical piece of this effort was […]
Research and design a blockchain-based logistics service at IBM
Aligned our design, business, and user research to create an experience as innovative as it is delightfully effective.
Creating the UI for a secret blockchain service at IBM
I currently lead design research and contribute to interaction and interface design with IBM Blockchain Solutions for food safety applications.
Cross-portfolio research, design, and development
Leading the design and research on a new offering for infrastructure monitoring.
Design and research for a new key management service for IBM Cloud
In 2015 I worked on a project we called Personalized Learning on the Cloud, which eventually found its way into the then-new offering Watson Education.
Testing how people would perceive and use natural interaction affordances in a live remote collaboration space
User interaction in computing can be captured via many devices, most of them operating on a spatial metaphor (see appendix). In our collection of visual data analytics (VDA) literature this semester, interaction is most often captured in terms of cursor positions and clicks and text entry chains and buffers. This interaction is then often captured […]
How things big and small can be made accessible through a common network and identifiable as an array of networked devices.
Interactive environment game for learning about bees’ waggle dance
Boilerplate code and design for creating mobile reporting apps
Voting access projects for Georgia
Increase and improve the transparency and fairness of democratic processes and institutions at home and abroad
How I helped the Friends of English Avenue to explore improvements to their community vegetable garden via digital media and interaction design.
A mobile app for United Way members to help facilitate the process of achieving their goals
Taking the rush out of the BART rush hour
Driveway helps drivers find a parking space when conventional options are extremely limited, and it helps space owners capitalize on their downtime.
How to make ad-hoc event coordination and individual assistance for attendees to be convenient and comfortable
Browser plugin that augments news articles with context for key concepts, events, and entities
A hyperlocal social network for commuters, based on a mobile mesh network
Improve the interaction between freelancers and clients with automation and sexy data
Reintroducing opportunity to Ghana’s mining blights by enabling the public to report injustices, announce improvements, and invite international attention and investment