I was the principal designer for Truss (and then program manager at the IRS) to create the IRS’ free tax filing solution Direct File in a massive and extremely fast-paced delivery for the 2024 tax season. In less than a year, we turned a memo into a highly anticipated product with exemplary accessibility. Initially, I was […]
I led design and research for Truss with the Department of Labor to deliver a pilot project to transform the unemployment insurance (UI) experience. Our work led to a 48-minute reduction in the time to apply for benefits (and probably helped NJ’s DOL commissioner keep his job). I also conducted design and accessibility reviews of […]
I led research for a $4.5M DevSecOps contract at the Centers for Medicare and Medicaid Services (CMS). This allowed four critical infrastructure teams to increase adoption of devops tools and processes, better monitor their policy compliance, and respond faster to issues that previously took them much longer (if at all) to respond to. I also […]
I led research for and co-designed critical new functionality to the Department of Energy’s Systems Biology Knowledgebase (KBase), allowing biologists and bioinformaticians in national labs, universities, and companies to better upload and analyze data for genomics and bio-energy research, especially for metagenome analysis. Truss was hired primarily to improve product management, design, and agile software […]
When COVID-19 closures started in early 2020, San Francisco was unable to accommodate emergency construction for housing. In just four weeks, we put their building permitting process online! San Francisco’s permitting office was in the midst of transforming processing applications from a paper-based workflow to a digital-based workflow. A critical piece of this effort was […]
Research and design a blockchain-based logistics service at IBM
Aligned our design, business, and user research to create an experience as innovative as it is delightfully effective.
Creating the UI for a secret blockchain service at IBM
I currently lead design research and contribute to interaction and interface design with IBM Blockchain Solutions for food safety applications.
Cross-portfolio research, design, and development
Leading the design and research on a new offering for infrastructure monitoring.
Design and research for a new key management service for IBM Cloud
In 2015 I worked on a project we called Personalized Learning on the Cloud, which eventually found its way into the then-new offering Watson Education.
Helping citizens prototype and actively build their future city
How things big and small can be made accessible through a common network and identifiable as an array of networked devices.
Atlanta’s Prima printing company hired me to optimize their e-commerce business. Within months I became an indispensable tech lead to the whole company.
Increase and improve the transparency and fairness of democratic processes and institutions at home and abroad
Driveway helps drivers find a parking space when conventional options are extremely limited, and it helps space owners capitalize on their downtime.
Plan.it is a daily organizer, streamlining teachers’ daily tasks such as registering absences, requesting teacher and testing materials, and recording notes.