In less than a year, we turned a memo into a highly anticipated product with exemplary accessibility.
Articles tagged 'research'
Unemployment insurance
Modernized unemployment insurance applications for all states, leading to a drastic reduction in time for applicants to submit
Centers for Medicare & Medicaid Services
Improved tooling, compliance, and response time for devops across four teams
KBase
Built genomic and bio-energy research tools, reducing time and effort to manage their data while growing their agile and remote work capacities
SF Building Permitting
Provided emergency support in the first months of the COVID-19 pandemic, allowing the department to process building permit applications remotely for the first time
Blockchain Invoicing for TradeLens
Research and design a blockchain-based logistics service at IBM
Civic Hacking
What’s a better way for folks to get involved in civic hacking?
Food Trust
Aligned our design, business, and user research to create an experience as innovative as it is delightfully effective.
Blockchain service
Creating the UI for a secret blockchain service at IBM
IBM
I currently lead design research and contribute to interaction and interface design with IBM Blockchain Solutions for food safety applications.
Cloud Infrastructure
Cross-portfolio research, design, and development
Virtual server monitoring
Leading the design and research on a new offering for infrastructure monitoring.
Key Protect
Design and research for a new key management service for IBM Cloud
Quantum Experience
In mid-2016, my team of five worked with IBM Q to design the in-person experience, then called the Quantum Experience, for visitors to the quantum computing facilities at the TJ Watson Research Center.
Personalized Learning on the Cloud
In 2015 I worked on a project we called Personalized Learning on the Cloud, which eventually found its way into the then-new offering Watson Education.
Research artifact boilerplates
I wanted to create things to more easily start doing research with or reference for communicating research in a valuable way outside of the design researchers’ domain.
Design Thinking
Part of being a design researcher is helping folks articulate their thoughts and sharing them with their team and stakeholders.
How we can unite the balkanized NYC civic hacking community
When I moved to NYC four months ago, I already sorely missed my civic hacking community I left behind in Austin. I only knew a few folks here, and there was a lot to get acquainted with. I did know at least one thing might be familiar: the local civic tech hack night. But I couldn’t find it.
Projects and management
We need to overhaul our project management. To get there, and to work in the open, let’s start by clearly defining the problem, the fundamental challenges, and our circumstances. At Open Austin, our projects are for public good and made in the open. Compared to many open source projects that are often for developers, by […]
Mozilla’s Open Leadership Training can work for Open Austin projects
When I joined the Open Austin leadership team, one of my first goals was to identify specific problems in our project management that might impact members’ ability or motivation to contribute. Early on we defined that problem to be that most project ideas are never completed. However, recently we took a good look at what we […]
WALT
Community empowerment centered around permanently affordable housing
Gleaning research
Modeling the design space of gleaning in order to better inform design decisions for food security and other civic services
Rapid Prototyping Curriculum
Repackaging a rapid prototyping curriculum for new audiences
Fresh for Less
Helping communities in need of healthier food options to gain access
eDemocracy
Increase and improve the transparency and fairness of democratic processes and institutions at home and abroad
Goala
A mobile app for United Way members to help facilitate the process of achieving their goals
ShelterShare
A system model for more effective mobilization of resources and services for homelessness
Party Assistant
How to make ad-hoc event coordination and individual assistance for attendees to be convenient and comfortable